we happily accept the following payment methods:

• all major credit cards (Visa, Mastercard, American Express, Discover)
• Diner’s Club, Shop Pay, Apple Pay, Google Pay, Meta Pay and Paypal
• scentcerely digital gift cards (available for purchase in our store)
  

• at the moment, we only ship within the US - although we are looking forward to the day we can share the love internationally!

• we strive to process orders within the same business day if placed before 12pm CST
• we also ask for your patience and understanding as we are a small business!
• if placed after 12pm CST, your order will be processed the following day
• any orders placed after 12pm CST on a Friday, throughout the weekend or holidays are processed within 2 business days
• if a surge in order volume occurs, processing time may be extended due to our limited capabilities as a small business
• once processed, your order will take about 3-5 business days to arrive via standard ground shipping

• upon placing your order, you will receive an email with your order confirmation
• once the package has been shipped, you'll receive a shipment confirmation email with a linked tracking number
• if you do not see them, check your spam folder!
• if you’re still experiencing difficulties, let us know by emailing info@scentcerely.co and we will be more than happy to assist you!

oh no! We understand your anxiety and frustration. Don't worry;

• COVID-19 related delays may still happening
• temporary hold-ups can occur during the holiday seasons
• keep checking your tracking link for updates!
• if you need assistance, reach us at info@scentcerely.co and we’ll help you look into it!

• due to the nature of our products, we will not accept returns if the candle has been lit or tampered with
• if the candle is unused and is still in pristine condition, we will accept
  returns on a case by case basis and we may ask for images as proof of the candle’s condition before progressing with any returns and/or exchanges
• for more info, check out our Returns Policy and contact us at info@scentcerely.co with
  your questions!

• If you need to edit or cancel an order, contact us at info@scentcerely.co with your order confirmation number and inquiry as soon as possible
• once your order has been shipped, we will no longer be able to modify it

yes!

• our luxury candles consist mostly of coconut and soy wax with a bit of palm oil and trace amounts of a highly refined food-grade paraffin which we found improved the
  performance of the wax
• several scientific studies have been done that prove food-grade paraffin burns just as
  cleanly as soy, beeswax, and palm waxes
• the National Candle Association posted this case study - which verifies our clean burning ingredients!

yes!

• depending on the size of the order, we may need additional time to prepare the products as all candles are hand poured by our team with love
• if you're interested in placing a wholesale order, contact us directly at info@scentcerely.co

we love that you care about giving back just as much as we do! we’re always open to learning about new charities and organizations that allow us to give back to the
community. please contact us at info@scentcerely.co with your organization suggestion(s) and information!